IC Markets Login From India: Portal vs Trading Terminal

Work out which sign-in is refusing you

1. Start by naming the failure: an error that quotes an account number is the terminal talking, an error about an email or password is the portal.
2. For the portal, use the registered email at secure.ic.com; an account number is never a valid input there, however correct the password is.
3. For a terminal, pull all three values from the portal on another device and paste the server line rather than retyping it — one wrong character reads as an invalid account.
4. Only then reset anything, and write down which credential you reset: changing the portal password leaves the trading password exactly as it was.

Nothing about signing in is India-specific: the same portal and the same terminals are used everywhere. What is India-specific sits one step earlier — the account is held by Raw Trading Ltd of Seychelles, no Indian regulator licenses that relationship, and IC Markets is entry 22 on the Reserve Bank of India Alert List, revised 19 November 2025. If the problem turns out to be a cost rather than a credential, the figure to check it against is on the margin and pip value page.

Why the portal and the trading terminal behave like two different accounts

The division is by job, not by branding. Everything administrative happens in the portal: deposits, withdrawals, opening further accounts, downloading platforms, reading the server line. Everything that touches an order happens in a terminal, which has never heard of your email address and authenticates a number against a machine. That is why a portal that opens normally is not evidence of anything about a terminal that will not.

Hence the classic false alarm: a reset is done, the portal opens, the terminal keeps refusing, and the account is declared broken. It is not. The reset touched one credential of two, and the terminal is still asking for the other one.

What login does not change for a reader in India

Nothing above is India-specific, and that is the useful observation rather than a disclaimer: the sign-in is identical everywhere, so if the terminal is refusing you, the cause is a credential and not a border. The India-specific problems live one layer up and are listed further down this page, where they belong — currency, funding route, counterparty and the RBI's own published position.

Clearing a refused sign-in, in order

1. Confirm which system rejected you before touching anything, since the two report failure in different words.
2. Check the email you are typing is the one the account was registered with, not a later one.
3. Open the portal on a second device so the account number, password and server line can be copied rather than remembered.
4. Paste the server line, then read it back character by character — a MetaTrader account lives on one server and is invisible on every other.
5. Reset last, not first, and note which of the two passwords the reset actually changed.

Retrying identical details is what turns a five-minute problem into a locked session. Go through the sequence once, changing one variable at a time.

Which sign-in refused you, and what it was expecting

Both the number and the server line are printed in the portal, next to the account. The broker publishes the cities its servers sit in — New York for MetaTrader, London for cTrader — but not the strings themselves, so there is nowhere to look them up except your own portal.

The server name is a city, and it decides your clock

The third field MetaTrader asks for is not decoration. An account exists on one server and nowhere else, which is why a correct number and a correct password still return an invalid-account message when the server line is wrong. IC Markets publishes where those servers physically sit: MetaTrader 4 and MetaTrader 5 in the Equinix NY4 data centre in New York, cTrader in London. It does not publish the server strings themselves — those arrive with the account — so copy the line from the Secure Client Portal rather than typing it.

The consequence outlives the login. New York runs 9 hours 30 minutes behind IST from March to November and 10 hours 30 minutes behind for the rest of the year; London runs 4 hours 30 minutes and 5 hours 30 minutes behind across the same dates. IST itself is a fixed UTC+05:30 and never shifts. So two accounts on the same login can draw their daily candles on clocks five hours apart, and a support agent asking what time an order was placed is asking about server time, not about the time on your phone.

What signing in cannot fix

A working login proves the credentials are right; it proves nothing about the funding route, which is where an Indian account actually gets stuck. The account settles in one of ten published base currencies — USD, AUD, EUR, GBP, SGD, NZD, JPY, CHF, HKD or CAD — and the rupee is not one of them, so there is no rupee balance to sign in to. The broker publishes no Indian funding route either: local bank routes appear on its funding page for Thailand and Vietnam only, leaving cards, PayPal, Neteller, Skrill, UnionPay and wire transfer as the cross-border options.

Three rules inside the portal catch people out more often than any password does. Third-party payments are refused outright, so the name on the account and the name on the instrument must match, with joint accounts accepted only where the client is one of the parties. Withdrawals return to the source of the deposit, and a card withdrawal is capped at what that card deposited. A processing fee may apply to a withdrawal if the deposited funds were never used for trading.

When to stop clicking and open a ticket

Support is stated as available 24 hours a day, Monday to Sunday, through a Help Centre, email and live chat, in English — no India office and no Hindi-language line are advertised. Withdrawal requests carry a harder deadline than support does: the cut-off is 12:00 AEST or AEDT, which falls at roughly 07:30 IST during the Australian winter and 06:30 IST during its summer. A request filed at nine in the morning Indian time has already missed the same-day cut-off and will be processed the next business day, before the 3-5 business days a card withdrawal then takes.

The question that sits above the login screen

The account you are signing in to is held by Raw Trading Ltd, the Seychelles entity with FSA Securities Dealer licence SD018 — the branch the broker's own registration feed marks open for India — and no Indian regulator licenses that relationship. IC Markets appears as entry 22 on the Reserve Bank of India's Alert List, revised 19 November 2025, and the RBI has stated that remittances for margin trading with an overseas counterparty are not a permitted purpose under the Liberalised Remittance Scheme, the Foreign Exchange Management Act channel most retail transfers run through. Read both at rbi.org.in. This page is independent, hosts no login form of its own, and CFD trading carries a high risk of losing money.

Account facts support may ask you to confirm

Those are the account-wide published terms as of 2 September 2026 — the rows a support agent will read back to you. If your own statement disagrees with one of them, that disagreement is the thing to raise, not the login. Leverage means a high risk of losing money.

Which pricing your account should be showing

A statement that does not match its row usually means the terminal is signed in to a second account rather than the one you meant — the commonest cause of a cost that looks wrong. Leverage carries a high risk of losing money.

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